Night Auditor

Spire Hospitality; Park Ridge (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Early pay

Medical benefits

Dental benefits

Vision benefits

Pet discount

Identity theft protection

Legal support

401K match

Life insurance

Disability insurance

Paid time off

Hotel discounts

Job summary

SPIRE Hospitality in Park Ridge, IL is seeking a Night Auditor to warmly welcome guests and deliver exceptional service throughout their stay. You will close and reset systems for seamless next-day operations, prepare daily PMS and revenue reports, handle check-ins and check-outs, and answer calls with professionalism.

Requirements include a high school diploma, 1 year of guest services experience, a NJ Black Seal License for operating broilers, and proficiency with MS Office.

Qualifications

• High school diploma or its equivalent.
• Hotel experience preferred.
• 1-year experience as a Guest Services Agent required.
• NJ Black Seal License for operating broilers.
• Knowledge of accounting operations such as AR/AP.

Responsibilities

• Deliver unparalleled service to guests and respond to requests.
• Prepare daily Food & Beverage revenue reports and PMS reports.
• Enter revenue, expenses, and allowances into the system for daily reports.
• Perform check-ins and check-outs and answer calls professionally.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Attention to detail

Customer service

MS Office

MS Excel

Communication

Education

High school diploma or its equivalent

Tools

PMS systems

MS Suite

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs.
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift
• Primarily standing for majority of shift

Qualifications:

Pay rate per hour: $21 - $24

Education:

• High school diploma or its equivalent

Experience

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Nj Black Seal License for operating broilers
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans