Night Auditor

Wyndham Grand Orlando Resort Bonnet Creek; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Hotel room discounts

Paid time off

Job summary

Wyndham Grand Orlando Resort Bonnet Creek is seeking a Night Auditor to ensure financial controls and hotel standards for nightly operations. You will prepare revenue reports, balance accounts, and collaborate with Security and Housekeeping to deliver quality service to guests.

Opera PMS experience is preferred, with basic math skills and the ability to communicate effectively with guests and team members. Prior hotel experience is required to join our HEI Hotels and Resorts family.

Qualifications

• Hotel night audit experience is a plus.
• Basic math and 10-key skills required.
• Ability to work with guests and colleagues in a friendly manner.

Responsibilities

• Perform night audit operations and maintain financial controls.
• Coordinate with Security and Housekeeping to ensure quality service.
• Prepare daily revenue reports and balance accounts nightly.
• Enter revenue/expenses into the front office system for daily summaries.

Skills

Customer service mindset

Verbal and written communication

Mathematical accuracy

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

About UsSet on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewPerform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.Essential Duties and ResponsibilitiesPrepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.Run audit reports/journals from the front office system, Point of Service and the computer.Make corrections and adjustments and handle all computer problems that might occur throughout the shift.Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsOpera experience preferred.Hotel experience required.Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.Ability to effectively deal with guest and associate concerns in a friendly and positive manner.Ability to access and accurately input information using a moderately complex computer system.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.