Barista

HEI Hotels & Resorts; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Job summary

HEI Hotels & Resorts in Orlando is seeking a guest-focused outlet associate to deliver superb customer service, take orders, and process payments in a fast-paced environment. You will greet guests, prepare orders, ring checks, and balance the cash drawer while maintaining clean outlets and adhering to HEI Loves culture.

The role emphasizes accurate payments, conflict resolution, and consistent hospitality, with opportunities to grow within a diverse, inclusive workplace and benefit from HEI's

Qualifications

• Basic mathematical skills for cash handling.
• Ability to operate a keyboard and POS procedures.
• Ability to resolve conflicts effectively.
• Ability to sit or stand for extended periods.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Prepare customers' orders as requested accurately and efficiently.
• Ring guest check correctly and close the check to the proper method of payment.
• Ensure guest satisfaction and negotiate resolutions when needed.
• Maintain high standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, stations or seating areas.
• Comply with accounting guidelines for payments, totals, tips, and cash handling.
• Balance house bank at end of shift.
• Be punctual and available to work regularly.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

POS procedures

Conflict resolution

Communication

Tools

POS system

Cash register

Job description

About Us

Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.

• Prepare customers' orders as requested accurately and efficiently.

• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).

• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.

• Maintain the highest level of standards for all product preparation.

• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.

• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.

• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.

• Ability to operate a keyboard and Point of Sale procedures.

• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.

• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.