Night Auditor

Drury Hotels Company, LLC; Orange (OH); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Quarterly bonus opportunity

Paid time off

401(k) retirement plan

Job summary

Drury Hotels Company, LLC in Orange Village, OH is seeking a Front Desk Associate to check guests in and out, handle reservations, and promote hotel programs. This overnight role emphasizes guest service and cash handling to ensure a smooth operation.

Starting wage ranges from $18.51 to $27.17 per hour, with benefits including hotel discounts, paid time off, and a discretionary quarterly bonus opportunity. You may work alone during night shifts and contribute to a positive work environment.

Qualifications

• Front desk experience or customer service is preferred.
• Ability to handle money and make change.
• Willing to work overnight shifts and alone at some locations.
• Must read and speak English.

Responsibilities

• Check guests in/out and maintain guest records.
• Promote sales related programs and balance receipts.
• Set up breakfast and assist with service as needed.
• Ensure guest safety and respond to inquiries with a +1 Service attitude.

Job description

Property Location:Drury Inn & Suites - 4100 Orange Place , Orange Village, Ohio 44122You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.BASIC FUNCTION & JOB DUTIES:Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.Rise. Shine. Work Happy.Hiring Immediately!The pay range is:$18.51 - $27.17The starting wage may be above the minimum rate, based on relevant experience, skills, and education.We will be accepting applications on an ongoing basis.