Night Auditor

Drury Hotels Company, LLC; Grand Rapids (MI); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Employee discount

Paid time off

Referral program

Employee assistance program

Hotel discounts

Free room nights

Job summary

Drury Hotels Company, LLC in Grand Rapids seeks a friendly Front Desk Associate to check guests in and out, promote sales programs, and maintain guest records. You may assist with breakfast setup and have the flexibility to work evenings or overnight as needed.

Responsibilities include handling money, balancing receipts, and providing attentive service. The role requires clear English communication and the ability to work independently during shifts.

Qualifications

• Performs front desk duties including check-in/check-out, promoting programs, maintaining guest records.
• Requires ability to handle money and make change.
• Must communicate clearly in English.

Responsibilities

• Check guests in and out politely and efficiently.
• Promote sales and participation in programs.
• Balance receipts and run daily reports.
• Assist with breakfast setup and light food prep as needed.

Skills

Front desk operations

Cash handling

Guest service

English proficiency

Tools

Cash register

Office machines

Job description

Property Location:Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.Rise. Shine. Work Happy.Hiring Immediately!Pay: From $20.30 per hourExpected hours: 16 – 24 per weekBenefits:Employee assistance programEmployee discountPaid time offReferral programWork Location: In person