Night Auditor

Drury Hotels Company, LLC; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

401(k) with company match

Mentorship and development

Job summary

Drury Plaza Hotel in San Antonio, TX is seeking a Front Desk Associate to deliver exceptional guest service. You will handle check‑in/check‑out, promote hotel programs, manage guest records, and balance receipts, with potential overnight responsibilities.

Experience with cash handling and strong English communication is required. The role emphasizes a friendly, efficient service attitude and the ability to work alone during certain shifts.

Qualifications

• Performs all front desk related functions including checking guests in/out and promoting sales programs.
• Audits the previous day’s receipts to verify and balance entries.
• May assist with setup of breakfast and related duties.
• May work alone during the overnight hours.
• Provides courteous, efficient, friendly service to guests and handles inquiries/complaints.

Responsibilities

• Check guests in and out and promote hotel programs.
• Maintain guest records and ensure accuracy of information.
• Balance receipts and run reports as needed.
• Assist with breakfast setup and possible food service tasks.
• Ensure guest safety and security during overnight shifts.

Skills

Front desk duties

Cash handling

Guest records

Sales program promotion

Customer service

English proficiency

Tools

Office machines

Job description

Property Location:Drury Plaza Hotel - 95 NE Loop 410 , San Antonio, Texas 78216You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.Rise. Shine. Work Happy.Hiring Immediately!