Front Desk Agent

Spire Hospitality LLC; Denver (CO); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid time off

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a friendly Front Desk Associate in Denver, CO to deliver best-in-class guest service. You will check guests in/out, answer calls, and respond promptly to requests using MS Outlook, Word and Excel.

Familiarity with FOSSE PMS is a plus, and prior hotel front desk experience is preferred. We offer a comprehensive benefits package with medical/dental/vision, 401(k) matching, paid time off, and generous hotel discounts.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Confident utilizing MS Outlook, Word, and Excel.

Responsibilities

• Provide our guests with the best-in-class service while being engaging, and thoughtful.
• Ensure timely response to guest questions and requests.
• Check-in and check-out guests efficiently.
• Promptly and professionally answer incoming phone calls.
• Resolve guest concerns with attentive service recovery.
• Hourly wage: $19.29 - $19.50.

Skills

Front desk experience

Customer service

MS Outlook

MS Word

MS Excel

FOSSE PMS

Education

High school diploma or equivalent

Tools

FOSSE PMS

Job description

Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits:

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions:

• Provide our guests with the best-in-class service while being engaging, and thoughtful
• Ensure timely response to guest questions and requests
• Check-in and check-out guests efficiently
• Promptly and professionally answer incoming phone calls
• Resolve guest concerns with attentive service recovery
• Hourly wage: $19.29 - $19.50
• Flexible schedule to include AM ( 6am - 2pm) & PM (2pm - 10 pm) shifts required.

Physical Demands:

• Ability to exert up to 10 pounds of force
• Primarily standing for working shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with FOSSE PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)