Night Auditor

Odessa Marriott Hotel & Conference Center; Odessa (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

A prominent hotel in Odessa seeks a Night Auditor responsible for overseeing night audit work and front desk operations. In this role, you will manage guest registration and prepare daily financial reports. The ideal candidate should have at least one year of experience in the hotel industry and be proficient in basic accounting principles. Benefits include medical and dental coverage, paid time off, and a 401k retirement plan.

Qualifications

• Minimum 1 year of experience in a hotel or related field.
• Knowledge of accounting principles.
• Previous supervisory responsibility preferred.

Responsibilities

• Handle guest requests during overnight shifts.
• Prepare daily reports and balance transactions.
• Maintain high standards of personal appearance.

Skills

Customer Service

Problem-solving

Attention to Detail

Time Management

Basic Accounting

Education

High School diploma or equivalent

Tools

Windows operating systems

Job description

Overview

Night Auditor at Odessa Marriott Hotel & Conference Center is responsible for the preparation and disposition of all Night Audit work and for the front desk operation during the overnight shift (typically 11:00 p.m. – 7:00 a.m.). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag per brand standards.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day processes.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist daily.
• Balance the day’s work (e.g., revenue, telephone postings, valet, laundry, server’s and desk agent’s paperwork).
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation.
• Fulfill all Front Office functions.
• Ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property-specific).
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures; maintain proper record keeping (e.g., log books).
• Complete the initial direct bills daily and place them on the Property Accountant’s desk; attach all folio/banquet backup to the bills.
• Maintain radio contact with other associates during the shift.
• Have a working knowledge of security procedures.
• Ensure associates are attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by SOPs.
• Run morning reports.
• Follow up to ensure nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property-specific).
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (e.g., resetting Food and Beverage POS, distribution of credit 'Watch List' and preparation of daily revenue summary).
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items in a friendly, professional and timely manner; demonstrate suggestive selling techniques and maintain a clean, organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Qualifications

• At least 1 year of progressive experience in a hotel or related field.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of accounting principles.
• Must be able to problem solve and troubleshoot to resolve guest issues and respond to emergency situations.
• Must be proficient in Windows operating systems, company-approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information from disparate sources and adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

Benefits

• After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes: Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• 401k Retirement Plan.
• Employee Assistance Program.