Night Auditor

Commonwealth Hotels; O’Fallon (MO); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401(k) with company match

Same day pay"

Vacation and personal days

Holiday pay

Hotel, food and beverage discounts

Zusammenfassung

Residence Inn by Marriott St. Louis O’Fallon is hiring for multiple overnight positions: Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, and Front Desk Agent.

These full-time roles place you at the heart of guest service during late hours, with a focus on seamless check-ins, accurate reservations, and attentive problem-solving. You'll join a team that values professional growth, comprehensive benefits, and exclusive hotel discounts.

Qualifikationen

• Experience in customer-facing roles preferred.
• Familiarity with reservation or PMS software.
• Strong communication skills, both written and spoken.
• Ability to handle guest complaints calmly and effectively.

Aufgaben

• Check-in/check-out of guests efficiently and warmly.
• Manage reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and special requests promptly.
• Process payments and refunds with accuracy.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Provide information on services, local attractions and transportation.
• Upsell rooms and hotel amenities to enhance guest experience.
• Maintain accurate records in the PMS and guest files.
• Follow safety and security protocols and verify IDs.

Kenntnisse

Customer service

Interpersonal skills

PMS systems

Verbal communication

Conflict resolution

Multi-tasking

Front desk ops

HS diploma

Weekend/holiday availability

Irregular hours

Ausbildung

High school diploma or equivalent

Tools

Property Management System (PMS)

Jobbeschreibung

Join Our Team at the Residence Inn by Marriott St. Louis O’Fallon!

The Residence Inn by Marriott St. Louis O’Fallon is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk or Full-Time Overnight Front Office Agent.

About Us

Working at the Residence Inn by Marriott St. Louis O’Fallon offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment.

Why This Role?

Working at the Residence Inn by Marriott St. Louis O’Fallon as a Full-Time Hotel Night Auditor, Full-Time Overnight Guest Service Agent, Full-Time Overnight Front Desk Agent, or Full-Time Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Night Auditor, Full-Time Overnight Guest Service Agent, Full-Time Overnight Front Desk Agent, or Full-Time Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Night Auditor, Full-Time Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk, or Full-Time Overnight Front Office Agent include

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking For In a Full-Time Hotel Night Auditor, Full-Time Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk, Or Full-Time Overnight Front Office Agent Includes

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts
• Applicants should have the flexibility to work weekends & holidays