Night Auditor

Hyatt Hotels; Norwich (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel is seeking a Night Auditor who will balance revenue, settle accounts, and provide exceptional guest service. The role involves bookkeeping, auditing, and ensuring guest satisfaction. Ideal candidates will have prior experience in night audit or accounting, along with strong customer service skills. Join a dynamic team dedicated to excellence and guest satisfaction.

Qualifications

• Previous night audit/accounting experience or equivalent training required.
• FSD certification is a plus; required within 90 days of employment.

Responsibilities

• Balance revenue and settle accounts nightly.
• Perform bookkeeping activities and conduct nightly audits.
• Respond to guest inquiries and resolve complaints.

Skills

Bookkeeping

Customer Service

Problem Solving

Education

High School diploma

Tools

Excel

Job description

Overview

Opportunity: Night Auditor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Work toward increasing departmental and overall guest satisfaction, monitoring guest satisfaction scores.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer skills, including Excel, and arithmetic skills required.
• FSD certification is a plus; required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include holidays and weekends.
• Requires standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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