Night Auditor

TOURISTS; North Adams (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

TOURISTS in North Adams, MA is seeking a Night Auditor to support front desk operations from late night into early morning. You will check guests in/out, answer calls, handle guest requests, and help ensure smooth night-time service while maintaining safety and cleanliness.

Requirements include 2 years hospitality experience, night audit preferred, High School diploma or GED, and proficiency with Google Suite and PMS/POS systems.

Qualifications

• Two years of related hospitality or service experience.
• Night audit experience preferred.
• High School diploma or GED.
• Certificates, licenses, and/or identification as required by U.S. DOJ for employment eligibility.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Proficiency in Google Suite.
• Ability to understand other computer programs (PMS and POS).

Responsibilities

• Comply with shift checklists and SOPs for Front Desk Operations.
• Check guests in/out and handle calls, texts, and emails.
• Make reservations and answer questions about rooms, property, and local attractions.
• Open, balance, and verify cash, card, and room charges during shifts.
• Create shift reports for briefing incoming staff.
• Assist closing teams with guest services and housekeeping requests.
• Walk the property nightly and log discrepancies.
• Maintain safety and cleanliness in the work area.

Skills

Hospitality experience

Night audit experience

Customer service

Education

High School diploma or GED

Tools

Google Suite

PMS

POS

Job description

About the role TOURISTS' goal in all positions is to exceed expectations of our guests. Members of the Front Desk Team are in a highly visible and hands-on position. The Night Auditor anticipates guest needs by providing front desk services past late night into the early morning. This includes checking guests in and out, answering calls, performing late night guest requests, and general upkeep of the common areas. It may be necessary to perform a multitude of different functions not specifically related to this position. The ideal candidate is self-motivated, proactive, and resourceful.

What you’ll do

• Comply to shift checklists and Standard Operating Procedures (SOPs) that relate to Front Desk Operations
• Maintain a confident and professional manner whilst checking guests in and out, answering phone calls, guest text messages, and emails.
• Make reservations and confidently answer questions regarding rooms, property, and local attractions
• Open, secure, and balance out shift banks to include the verification of all cash deposits, credit card and room charge transactions during all shifts
• Create detailed shift reports that will be used for briefing incoming staff of the previous shifts- updates, issues, and relevant information
• Assist closing teams with guest services which may include bar service, trash disposal, room deliveries, housekeeping requests.
• Walk the property on nightly basis and log property discrepancies
• Maintain an increased awareness of safety issues throughout the property
• Maintain a high level of cleanliness and safety in the work area
• The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50lbs is deemed a two-person lift
• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• The position does require movement between locations on property exposing individuals to variable climate conditions
• Always ensure open lines of communication with all departments and upper management via radio, text, email, log books, meetings, etc., to ensure all needs of the hotel are met
• Attend all relevant meetings
• Comply with all Company policies and procedures
• Create a respectful and safe work environment
• Maintain on-going professional development

Qualifications

• Two (2) years related experience in hospitality or service industry
• One (1) year night audit experience preferred
• High School diploma or general education degree (GED)
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Proficiency in Google Suite
• Ability to understand other computer programs (i.e. PMS and POS)