Night Auditor

Hawaii Volcanoes Lodge Company LLC; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Hawaii Volcanoes Lodge Company LLC is seeking an overnight Night Auditor for the Lodging front desk. This role performs close of day scenarios and handles overnight front desk services.

You will audit shift closings, produce reports, manage cash, balance house accounts, and act as Manager on Duty during overnight hours.

A strong computer skillset with MS Office and Room Master experience is required, plus front desk and night audit knowledge. National Park/Resort experience is preferred.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 3 years front desk/room registration experience.
• Two years Night Auditor/Relief Night Auditor preferred.
• National Park/Resort experience preferred.
• Overnight position; ability to work independently.

Responsibilities

• Audit the shift closing of all front office staff and perform the overnight closing of the shift.
• Produce accurate reports and handle all cash transactions.
• Maintain and post daily balance of all house accounts, including prelim reconciliations and final reports to accounting.
• Balance and audit for revenue across rooms, food & beverage, cashier reports, and other revenue sources; transmit batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform Front Desk Attendant duties including reservations, check-in/check-out, and answering calls.
• Provide a safe work environment by following safety and security programs.
• Understand ISO environmental and quality management systems and responsibilities.
• Other duties per duties checklist as assigned.

Skills

Microsoft Office

Room Master

Communication skills

Interpersonal skills

Education

High school diploma

College degree

Tools

Room Master

Job description

Reports To: Guest Services Lead/Supervisor

Department: Lodging

Summary of Position

Performing close of day scenarios for the Front Office while performing overnight front desk services.

Responsibilities

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Balance, audit for accuracy and transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to: assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
• Provides for a safe work environment by following all safety and security programs.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Position Requirements

• This is an overnight position; employee must be able to work independently.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work a variety of day, night, weekend and holiday shifts.
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Knowledge and Experience

• Education: High school diploma or equivalent required. College degree preferred.
• Experience: Minimum 3 (three) years front desk/room registration experience required.
• Two years Night Auditor/Relief Night Auditor preferred.
• National Park/Resort experience preferred.