Night Auditor

Olympia Hospitality; Norfolk (VA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with yearly match

PTO + 7 holidays

Earned wage access

Travel discounts

Job summary

Olympia Hospitality is seeking a Night Auditor for an overnight shift (10pm-6am or 11pm-7am) to ensure accurate guest accounts and reliable reservation handling. You will support front desk operations and assist in all guest experiences, with a strong emphasis on accuracy and service quality.

The role includes opportunities to grow within a values-driven organization that offers health coverage, a 401K plan, PTO, paid holidays, and other employee benefits.

Qualifications

• Prior customer service or hospitality experience is preferred.
• Must be able to interpret financial information and reports.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily and month-end reports per hotel standards.
• Manage credit card transactions promptly and accurately.
• Respond to governmental inquiries as needed.
• Maintain awareness of policies and procedures and report deviations.

Skills

Guest services

Hospitality experience

Attention to detail

Numerical skills

Customer service

Education

High school diploma

Tools

MS Word

MS Excel

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and Glass Light Hotel & Gallery, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

This is an overnight shift with hours ranging from 10pm-6am or 11pm-7am.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Rate of Pay: $18.00/hour

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis.

Experience / Education

• Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience.

Physical Demands

• This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.