Night Auditor

Sophy - Hyde Park; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with match

Life insurance

PTO and 7 holidays

Earned wage access

EAP

Job summary

The Olympia Hospitality and the Sophy Hotel is seeking a Night Auditor for the overnight shift to maximize revenue and ensure accurate guest accounts. Responsibilities include reservations, check-in/check-out, and resolving guest issues.

The role requires strong customer service, attention to detail, and ability to work independently during the late hours. We offer comprehensive benefits and a team-first culture that supports growth and wellbeing.

Qualifications

• Experience with accounting principles preferred.
• Prior customer service/hospitality experience is preferred.
• High school diploma or equivalent work experience.

Responsibilities

• Work with financial information and basic arithmetic.
• Cross-train in other accounting or hotel-related areas.
• Perform guest services functions (check-in/check-out, reservations, upsell calls).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports (Daily Operating Report, Tax Reports, etc.).
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards timely.
• Prioritize job functions to meet deadlines.
• Perform daily, weekly, monthly data processing functions.
• Keep management informed of unusual events or policy deviations.
• Respond to governmental inquiries.

Skills

Customer service

Attention to detail

Numbers/data analysis

MS Excel

Typing/keyboard

Education

High school diploma or equivalent

Tools

MS Word

Excel

Hotel systems

Job description

We're more than just a team - we're a community dedicated to making a difference every day.

At Olympia Hospitality and the Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

This is an overnight shift with hours ranging from 10pm-6am or 11pm-7am. Pay range $20-$22 per hour.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here's how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business - we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Respond to governmental inquiries upon receipt.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis.

Experience / Education

• Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience.

Physical Demands

• This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.