Night Auditor

The Joseph, a Luxury Collection Hotel, Nashville; Nashville (TN); On-site; USD 43,000 - 47,000; Full time

Job summary

Join a leading hotel as a Night Auditor, where you'll be the go-to person for guests, ensuring their needs are met with exceptional service. Your role includes managing check-ins and check-outs, as well as reconciling daily activities. Enjoy a dynamic work environment that values attention to detail and customer satisfaction.

Benefits

Medical/Dental/Vision

Company paid Life insurance

401K

Paid Time Off

Free Meals during work

Discounted room benefits

Free parking

Qualifications

• Must be reliable and detail-oriented.
• Experience in customer service is essential.

Responsibilities

• Welcome guests and ensure their needs are met.
• Handle check-ins and check-outs efficiently.
• Reconcile daily revenue activities.

Skills

Attention to Detail

Customer Service

Reliability

Job description

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Who Are You

You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You have an eye for detail, like to stay busy, and when it is quiet you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

Who Are You

You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You have an eye for detail, like to stay busy, and when it is quiet you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.

What You Do

You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, reconciling and positing daily revenue activity are your essential duties.

WHERE YOU WORK

The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.

WHY YOU'RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

Benefits

• Medical/Dental/Vision
• Company paid Life insurance
• 401K
• Paid Time Off
• Free Meals during work
• Discounted room benefits
• Free parking
  
  
  

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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Front Desk Agent/Guest Services Representative

Front Desk Agent/Guest Services Representative

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