Night Auditor

BENCHMARK; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for Hotel Fraye Nashville, Curio Collection by Hilton. This Front Desk role runs overnight from 11pm to 7am, providing a high-touch guest experience at a distinctive boutique property in Midtown Nashville.

Ideal candidates have a sharp eye for detail, strong communication skills, and comfort with a fast-paced environment. The position offers weekend and holiday shifts and opportunities for growth within the Pyramid portfolio.

Qualifications

• Must have the ability to work the overnight hours.
• High attention to detail and strong guest focus.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift and work weekends/holidays.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide exceptional customer service and engage with guests.
• Process registrations, ensure proper payment and update guest information.
• Resolve issues and recover guest satisfaction when needed.
• Promote hotel programs and services to guests.
• Coordinate with other departments and staff as needed.
• Be knowledgeable about emergency procedures and policies.

Skills

Overnight hours

Attention to detail

Verbal & written communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hotel Fraye Nashville, Curio Collection by Hilton, a distinctive boutique property in the Pyramid Global Hospitality portfolio located in the heart of Nashville's Midtown. Featuring 200 guest rooms and 6,000 sq ft of flexible meeting and event space across four meeting rooms, Hotel Fraye combines Nashville's creative character with a sophisticated, contemporary hospitality environment. At Hotel Fraye, team members can work across a dynamic operation that includes a full-service restaurant, rooftop pool and bar, meetings and events, and more. Surrounded by the energy of Midtown and just minutes from downtown Nashville, the property provides an engaging setting to build experience across multiple areas of hospitality. As part of the Pyramid Global Hospitality team, you'll join a People First culture that values collaboration, professional development, and growth opportunities. Whether you're beginning your hospitality career or looking for your next opportunity, we invite you to explore available roles at Hotel Fraye and join our Pyramid Family.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation:

$20.00 - $20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.