Night Auditor

VOCO The Shelby – Myrtle Beach; Myrtle Beach (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Night Auditor to enhance guest experiences at their Myrtle Beach location. In this pivotal role, you'll ensure guests feel welcomed and valued, handling check-ins and check-outs with exceptional service. Your attention to detail and ability to multi-task will be essential in managing reservations and guest requests, creating a seamless experience. If you're passionate about hospitality and thrive in a dynamic environment, this position offers a fantastic opportunity to grow within a supportive team committed to excellence in guest service.

Qualifications

• 1+ years experience in hotel/front desk/night audit roles.
• Proficient in OPERA and Microsoft Office applications.

Responsibilities

• Register guests and manage reservations efficiently.
• Maintain guest history files and resolve complaints.
• Process end of day reports and ensure accuracy.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Multi-tasking

Education

High School Diploma

Tools

OPERA Reservation System

Microsoft Office

Job description

Job Details

Job Location: VOCO The Shelby Myrtle Beach - Myrtle Beach, SC

Salary Range: $17.00 Hourly

Description

Front Office Night Auditor

At The Shelby, we don't just check people in and out—we craft unforgettable experiences. As a Front Office Night Auditor, you'll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay, regardless of check-in/out time. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a “front desk associate,” you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT THE ROLE

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift; however, may be asked and assigned another shift due to work needs.

RESPONSIBILITIES

• Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
• Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
• Process guest check-in by confirming reservations and reviewing all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
• Maintain guest history files.
• Set-up accurate accounts for each guest in accordance with their requirements, i.e., separate room/tax/incidentals/comps.
• File registration cards and vouchers by room number.
• Assist and process overbooked or “walked” guests.
• Assist and provide room change accommodations.
• Document all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Communicate with prior shift’s Front Desk Agent to review all follow-up items.
• Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
• Process end of day reports.

Qualifications

EXPERIENCE:

• 1+ years Previous hotel/front desk/night audit experience.
• Experience with OPERA Reservation system highly encouraged.
• Must have good working knowledge of Microsoft Office, Outlook and common office computer systems and software.
• Must be able to effectively communicate to guests, management, and coworkers.
• Must be able to follow directions with attention to detail, speed and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to