Guest Service Representative - Night Auditor

LBA Hospitality; South Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Representative - Night Auditor to provide exceptional service and support during late hours. This role involves managing front office operations, responding to guest requests, and ensuring a welcoming environment. Ideal candidates will possess strong communication skills and a commitment to hospitality. With opportunities for advancement to leadership roles, this position is perfect for those looking to grow in the hospitality sector. Join a team that values professionalism and guest satisfaction, and make a significant impact on the guest experience.

Qualifications

• Experience in guest relations is helpful but not mandatory.
• Must be able to stand for long periods and lift/carry up to 30 pounds.

Responsibilities

• Greet and register guests, maintaining privacy and accommodating requests.
• Promote hotel services and encourage repeat business.
• Balance cash and transactions at shift end.

Skills

Guest Service

Accounting

Sales

Telesales

Multi-tasking

Effective Communication

Education

High School Diploma

Degree (helpful, not required)

Tools

Property Management Systems (PMS)

Job description

Guest Service Representative - Night Auditor

Join to apply for the Guest Service Representative - Night Auditor role at LBA Hospitality.

Provide excellent guest service in an efficient, courteous, and professional manner, following LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Responsible for total front office operations, acting as Manager on Duty, responding immediately to guest requests, representing the hotel during late evening and early morning hours, and maintaining thorough communication with management staff.

Prerequisites

Guest Service Representatives have access to guestrooms and property. Honesty and trustworthiness are essential; associates must pass the appropriate security clearance per company policy.

• Experience in accounting, sales, telesales, service, or guest relations is helpful but not mandatory.
• High school diploma or equivalent required; a degree is helpful but not necessary.

Summary of Essential Job Functions

Must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Position-Specific Requirements

• Push or pull 60 pounds and lift/carry 30 pounds.
• Stand for eight hours, bend, stretch, reach.
• See and hear adequately.
• Speak and read English; knowledge of another language may be helpful.
• Display professionalism, honesty, and trustworthiness at all times.

Knowledge, Skills, and Abilities

Knowledge in

• Manager on Duty functions
• Cash and credit card handling and balancing charges
• Safety and security measures
• Hotel property, staff, services, hours of operation, room types, rates, discounts
• Frequent Stay Program
• Reservations procedures, cancellations, guest walk procedures
• Phone etiquette and inquiry handling
• Daily hotel operations and updates

Skills

• Computer literacy to operate property management systems, post charges, compute bills, and process payments.

Abilities

• Multi-tasking while maintaining guest service focus.
• Effective communication with guests and co-workers via various messages and logs.
• Assist guests professionally, maintaining a hospitable attitude.
• Work independently and productively, including overnight shifts.

Specific Responsibilities

• Greet, register, assign rooms, maintain guest privacy, and accommodate requests.
• Promote hotel services and amenities.
• Encourage repeat business and take future reservations.
• Identify sales leads through guest interaction and report accordingly.
• Inform relevant departments of special requests and needs.
• Validate credit cards before shift end.
• Utilize PMS software effectively.
• Balance cash, checks, and other transactions at shift end.
• Assist in other areas like F&B, cleanliness, and maintenance of the lobby and property.
• Understand and practice emergency procedures and safety standards.
• Report hazards or unusual occurrences.
• Maintain stock and cleanliness of the Market area if applicable.
• Obtain necessary vendor certifications if serving alcohol.
• Be flexible with work schedule and perform other duties as assigned.

Working Conditions and Requirements

Stand and walk for extended periods, maintain a professional appearance, and understand laundry procedures if applicable. Assist with linen folding and other related tasks.

Advancement Opportunities

This position offers training for leadership skills, with potential promotion to Assistant General Manager (AGM) or General Manager (GSM).

Disclaimer

The above describes the general nature of the work. Duties and responsibilities may vary and evolve over time. Employees may be asked to perform tasks outside their usual scope as needed.