Night Auditor

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a reliable Night Auditor to enhance guest experiences at their hotel. This role involves managing the front desk during overnight shifts, ensuring smooth check-ins and check-outs, and handling financial tasks with precision. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional customer service and communication skills. With opportunities for professional growth and a supportive work atmosphere, this position is perfect for those who enjoy working in hospitality and are eager to contribute to a positive guest experience.

Benefits

Competitive Salary

Employee Discounts

Opportunities for Advancement

Professional Development Opportunities

Positive Work Environment

Qualifications

• Preferred experience as a night auditor or in customer service roles.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Manage front desk operations during overnight shifts.
• Complete daily financial tasks and assist guests with check-ins.

Skills

Customer Service Skills

Communication Skills

Multitasking

Attention to Detail

Problem-Solving Skills

Education

Experience as Night Auditor or in Customer Service

Tools

Microsoft Office

Reservation Management Systems

Job description

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

1. Manage the front desk during the overnight shift, including handling guest check-ins and check-outs.
2. Answer phone calls and respond to online inquiries in a timely and professional manner.
3. Handle guest requests, such as booking tours or making restaurant reservations.
4. Assist with check-in and check-out processes, including handling payments and issuing keys.
5. Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
6. Monitor and maintain inventory of supplies and equipment.
7. Perform light cleaning duties, such as wiping down counters and restocking supplies.
8. Other duties as assigned.

Qualifications:

1. Previous experience as a night auditor or in a customer service role is preferred.
2. Strong communication and interpersonal skills.
3. Ability to multitask and handle a high-volume workload.
4. Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
5. Excellent attention to detail and problem-solving skills.
6. Flexibility to work overnight shifts, including weekends and holidays.

Perks:

1. Competitive salary.
2. Employee discounts on hotel rooms and amenities.
3. Opportunities for advancement within the company.
4. Professional development opportunities.
5. Positive and supportive work environment.