Night Auditor

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma); Manchester (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Daily pay

Telehealth program

PTO

Dental

Vision

STD

LTD

Life Insurance

Travel benefits

Referral incentives

Competitive pay

Job summary

Holiday Inn Express & Suites Manchester-CONF CTR (Tullahoma) is seeking night auditors to start immediately. You will greet guests at check-in/out, process registrations, verify billing, and code keys.

You will handle reservations, respond to requests, and resolve guest concerns while maintaining brand standards. This role emphasizes a strong commitment to guest satisfaction, teamwork, attention to detail, and professional communication.

Qualifications

• Guest service experience required.
• Attention to detail essential.
• Professional written and verbal communication required.

Responsibilities

• Greet and process guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assist guests with reservations and requests in a friendly, professional and timely manner
• Address guest complaints, research and resolve, and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests' needs and consistently exceed expectations
• Implement creative solutions while complying with brand standards
• Run Night Audit Process every night
• Demonstrate knowledge of hotel information including hotel info, room categories, room rates, packages, promotions
• Build relationships with guests, clients and groups while maintaining professional integrity
• Know local area to answer guest questions

Skills

Guest service experience

Attention to detail

Team player

Organizational skills

Proficient written and verbal comms

Job description

DON'T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:

• GROWTH in your career!!!
• The Chance to work in a positive, TEAM environment!!!
• Gain EXPERIENCE within the hospitality industry!!!
• Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
• We offer COMPETATIVE PAY!!!
• Paid PTO!!!
• FREE participation in our telehealth program!!!
• DAILY PAY with our partner Zayzoon!!!
• Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
• Generous TRAVEL BENEFITS!!!
• Employee referral INCENTIVES!!!

THE BOTTOM LINE IS, WE WANT TO INVEST IN YOU!!!

We are looking for night auditors that can start immediately! Join our award-winning company!

Primary Responsibilities

• Greet and processes guests as they check-in/out
• Complete registration, secure payment, verify billing and adjust billing as needed
• Confirm guest information, room rate, selection of room(s)
• Code electronic keys
• Assists guests with reservations and requests in a friendly, professional and timely manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Provide high standards of quality to ensure guest satisfaction
• Anticipate guests' needs and consistently exceed their expectations
• Implement creative solutions as needed while complying with brand standard
• Run Night Audit Process every night
• Demonstrate a thorough knowledge of hotel information including but not limited to:
• Hotel Information
• Room categories
• Room rates
• Packages
• Promotions
• Build strong relationships with guests, clients and groups while maintaining professional integrity
• Possess knowledge of local area to answer guest questions

Skills/Experience

• Guest service experience preferred
• Professional, mature, reliable a must
• Previous hotel experience a plus
• Attention to detail
• Team player
• Organizational skills
• Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Gibson Hotel Management