Night Audit (Front Desk Night Shift)

MHG Hotels LLC; Fort Lauderdale (FL); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Zusammenfassung

MHG Hotels LLC is seeking a Night Auditor to greet guests, manage check-ins/check-outs, verify identities, and process payments with a courteous and efficient approach.

You will run nightly reports, assist guests with requests, and maintain security of transactions while upholding confidentiality. The role includes standing for long shifts and coordinating with night staff.

Qualifikationen

• Professional demeanor and welcoming personality.
• Ability to connect with guests from diverse backgrounds.
• Clear and courteous communication, including phone etiquette.
• Comfort with handling guest requests and inquiries.
• Ability to maintain confidentiality and security of guest information.

Aufgaben

• Organize, confirm, and process guest check-ins/outs, verifying identity.
• Respond to and resolve guest requests.
• Secure payments and audit billing adjustments as needed.
• Provide guests with room information, directions, amenities, and local points of interest.
• Process night audit and run nightly reports for next-shift staff.
• Complete cashiering and closing reports, counting the cash at shift end.
• Record wake-up calls and dispatch to the appropriate department.
• Maintain confidentiality of guest and proprietary information.

Kenntnisse

Warm and welcoming demeanor

Team-first attitude

Attention to detail

Strong communication

Guest services

Jobbeschreibung

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule:

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Night Auditors makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Night Audit, you will:

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shifts staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.

To be a successful Night Auditor, you need:

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable persons on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Night Audit role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail] Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.