Night Auditor

Commonwealth Hotels; Louisville (KY); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Exclusive discounts on hotel and food

Online training courses

Employee Assistance Program

Job summary

Commonwealth Hotels at Springhill Suites by Marriott in Louisville, Kentucky is hiring for various Part-Time roles including Night Auditor, Guest Service Agent, and Front Desk Clerk. This position offers a chance to enhance customer service skills in a welcoming environment while assisting diverse travelers.

Applicants should be prepared to handle check-ins, reservations, and customer inquiries, contributing to a high standard of guest experiences. Flexibility for weekends and holidays is a must. Join our vibrant team!

Qualifications

• Previous experience in customer-facing roles, such as in hospitality or retail.
• Strong verbal and written communication skills.
• Experience handling guest complaints effectively.

Responsibilities

• Assist guests with the check-in and check-out process.
• Handle room reservations, cancellations, and modifications.
• Provide prompt and professional responses to guest inquiries.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Property management systems (PMS)

Job description

Join Our Team at Springhill Suites by Marriott Louisville Airport!

The Springhill Suites by Marriott Louisville Airport is seeking a Part‑Time Night Auditor, Part‑Time Overnight Hotel Guest Service Agent, Part‑Time Overnight Front Desk Clerk, or Part‑Time Overnight Front Office Agent.

About Us

SpringHill Suites Louisville Airport is perfectly situated next to the Kentucky Fair & Exposition Center, Kentucky Kingdom, and the Louisville Muhammad Ali International Airport, offering an energetic environment for both guests and team members. Join a team dedicated to providing exceptional service to travelers worldwide while enjoying the convenience of being near YUM Brands Headquarters and the University of Louisville. This supportive team values growth, teamwork, and individual contributions, making it an ideal place to elevate your hospitality career. Come be a part of the vibrant atmosphere at SpringHill Suites Louisville Airport!

Why This Role?

Working as a Part‑Time Hotel Night Auditor, Part‑Time Overnight Guest Service Agent, Part‑Time Overnight Front Desk Agent, or Part‑Time Overnight Front Desk Clerk at the Springhill Suites by Marriott in Louisville, Kentucky, offers a rewarding opportunity to join a dynamic hospitality team. The Part‑Time Hotel Night Auditor, Part‑Time Overnight Guest Service Agent, Part‑Time Overnight Front Desk Agent, or Part‑Time Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program

Key Responsibilities

• Guest Check‑In and Check‑Out: Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is preferred.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred).
• A high school diploma or equivalent.
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Louisville, Kentucky! Apply today!