Night Auditor

Lodging Dynamics; Lakewood (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Pet insurance

Paid time off

On-demand pay

Leadership development program

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to greet guests on arrival, assist with check-in, and provide information to enhance their stay. You will reconcile accounts, verify end-of-day procedures, and respond to emergencies to ensure smooth overnight operations.

The role includes scheduling wake-up calls, processing invoices, and supporting the front desk team with accurate, courteous service.

Qualifications

• 2+ years' experience in customer service or hospitality
• Excellent communication and math skills
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Strong written and verbal communication skills

Responsibilities

• Greet guests upon arrival, check them in and provide information for their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all End of Day work has been performed by other departments
• Schedule wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Skills

Communication skills

Math skills

Attention to detail

Problem solving

Multitasking

Customer service

Written communication

Verbal communication

Job description

Life as a Night Auditor:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

What we're looking for:

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, \"Make Money and Do Good.\" This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered.