Night Auditor

AC Hotel Irvine; Irvine (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

AC Hotel Irvine is seeking a Night Auditor to deliver professional, pleasant service and ensure smooth check-in/check-out while accurately posting nightly financials. This position supports front desk operations and adheres to brand standards.

Responsibilities include guest check-in/out, reservation handling, balance of revenue, and collaboration with staff. Weekend/holiday shifts required; strong English and basic MS Excel skills preferred.

Qualifications

• Greet guests and provide courteous front-desk service.
• Effective communication with guests and colleagues.
• Basic English proficiency and professional appearance.

Responsibilities

• Greet guests warmly and follow AC Marriott brand standards.
• Check guests in and out and assign rooms.
• Answer phones and take messages; pass on details to team.
• Make, confirm or cancel reservations.
• Post and balance nightly revenue and assist with reports.

Skills

Guest service

Customer interaction

English fluency

Education

High school diploma or GED

Tools

MS Excel

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Title: Night AuditorPay Range: $21.00The Night Auditor creates a positive experience for all guests by delivering professional and pleasant service. They are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other front office responsibilities. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality of policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.What You Will AccomplishGreet all guests with a warm welcome, follow AC Marriott brand standards, provide positive impactful customer focus interactions that create positive rapport with the guests and internal colleaguesCheck guests in and out of rooms, as well as assigning rooms to guestsAnswers telephones and takes messages when needed, communicate with fom and team through detailed pass-onMay make, confirm or cancel guest reservationsAssists guests when taxi services are requestedComputes bills and collects payment for guestsReplenish office supplies front office and back office, restocking ac store merchandiseAssist night audit team members with posting and balancing of shift workPerform night audit functions as scheduled for a smooth transition of systemsAttend all meetings as requested or assignedSpecial projects as assigned by managementWhat You Will BringMust be willing and able to work weekends and holidaysAbility to interact with all associates and guests of the hotelMust be able to stand for an 8-hour shiftAbility to work semi-independently without direct supervision by following all AC Hotel Irvine standardsIntermediate level computer skills and knowledge of MS Excel requiredAbility to work under minimal supervisionRead, write and speak English fluentlyMust be able to count cash and make change in USDAbility to communicate effectively with the public and other associatesGreat If You HaveGuest service/front office experienceHotel experience preferredHigh school diploma/ GEDPhysical requirements: while performing the duties of this job, the employee is frequently required to sit, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.