Night Auditor

Peachtree Group; Indianapolis (IN); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits (medical/dental/vision

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Life insurance

Descripción de la vacante

Peachtree Group is seeking a Night Auditor for the Hampton Inn—Indianapolis, IN. The role covers nightly audit tasks while delivering exceptional front desk service, handling reservations, and assisting guests with check-ins and check-outs during the overnight shift.

The position emphasizes proactive guest safety, cash drawer accuracy, and collaboration with hotel departments to ensure top-tier customer service. A strong work ethic and attention to detail are required.

Formación

• 1 year of hotel front desk or night audit experience preferred.
• Strong guest service and communication skills.
• Ability to balance cash drawer and process payments.

Responsabilidades

• Complete nightly audit functions and reconcile daily transactions.
• Assist guests with check-ins and check-outs and process reservations.
• Respond to guest inquiries and provide information on hotel services and local directions.
• Maintain lobby and front desk areas, ensuring a clean and welcoming environment.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information and issues to the Front Office Manager and staff.
• Coordinate with hotel departments to ensure high-quality guest service.

Conocimientos

Guest service

Cash handling

Front desk etiquette

Night audit

Descripción del empleo

Hampton Inn-Indianapolis, IN Indianapolis, IN 46225, USA

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Experience

Preferred

1 year:

1 year: Hilton PEP Experience Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.