Night Auditor

White Lodging; Indianapolis (IN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off (PTO) with roll

Complimentary wellness tools

Unlimited referral bonuses

Tuition reimbursement

Job summary

White Lodging is seeking a Night Auditor for the JW Marriott Indianapolis location. This role greets guests, performs front desk functions, balances daily transactions, and ensures accuracy in nightly reporting. The position emphasizes exceptional service and adherence to security procedures.

Responsibilities include audits, revenue recording, and clear communication with guests and departments. Candidates should be capable of long shifts, nights, weekends, and holidays as needed, with a

Qualifications

• Strong communication skills are essential for guest interactions and problem solving.
• Customer service mindset with a focus on ensuring a positive guest experience.
• Ability to adapt to varied situations and work requirements.
• Willingness to collaborate with front desk team and other hotel departments.
• Outgoing personality and professional demeanor.
• Hospitality experience is helpful but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Balance hotel and restaurant transactions daily, including cards, cash, and funds.
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports; record revenues and statistics accurately.
• Read, analyze, interpret, and explain guest folios and standard reports.
• Maintain security and confidentiality of guest and hotel information.
• Address and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Hospitality experience helpful

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

Position Information

Location: JW Marriott Indianapolis

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You’ll Do

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.