Night Auditor

Hampton Inn Houston I-10W Energy Corridor; Houston (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

401(k) with Employer Match

Paid time off

Medical, dental, and vision benefits

Job summary

Hampton Inn Houston I-10W Energy Corridor is seeking a Night Auditor to join our team. You will audit, balance and report financials, handle guest check-ins/outs during night hours, and support front desk operations according to hotel policies.

Qualifications include high school diploma, 1+ year hospitality experience, strong English communication, and proficiency with front desk systems. We offer competitive pay, flexible scheduling, paid holidays, and benefits.

Qualifications

• High School education or equivalent work experience.
• 1+ years of experience in a hotel environment.
• 1+ years of experience in an accounting related position is highly desirable.
• Any additional training required by manager.

Responsibilities

• Audit, balance and report on cash and credit transactions in the hotel according to policies.
• Audit, balance and prepare room information for management performance.
• Handle front desk activities including guest check-ins/outs and guest requests.
• Respond to customer concerns professionally and resolve basic issues.
• Assist with breakfast setup and maintain beverage station.
• Enter reservation calls and complete logs as directed.
• Arrange alternative lodging when necessary and follow procedures.

Skills

Interpersonal skills

English proficiency

Time management

Multitasking

Teamwork

Customer service

Education

High School diploma or equivalent

Hotel experience (1+ years)

Accounting experience (1+ years) desirable

Tools

Front Desk systems

Job description

Hampton Inn Houston I-10W Energy Corridor

11333 Katy Fwy

Houston, TX 77079, USA

• Hospitality
• Full-Time
• Requisition #: NIGHT003407

Description

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Hampton Inn Houston I-10W Energy Corridor , managed by Moody National Management LP is currently looking for a Night Auditor to join our team.

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensivebenefits (including medical, dental, and vision).

Summary:

The Night Auditor will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure compliance with Company and hotel policies and procedures in order to prevent fraud/theft; provide check-in/check-out services to desk during night hours, as necessary.

Essential Functions

• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures; reset all registers to ensure accurate and timely information; balance and close all bank ticket codes, daily.
• Accurately audit, balance and prepare, verify and report on Room information to provide rooms management with overall performance information.
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accommodate guest requests when possible within policies/procedures; may assist guests with luggage as needed.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints regarding basic housekeeping and maintenance issues personally, elevate issues as necessary or report to other departments for resolution.
• Carry guests luggage
• Deliver express check-out documents.
• Maintain complimentary food & beverage station.
• Assist with breakfast set-up as needed.
• Accurately complete and enter reservation calls in the reservation system.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned by management.

Job Specifications

• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with Front Desk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Ability to compile mathematical facts and figures.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skillsAbility to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures

Experience and Education Requirements

• High School education or equivalent work experience.
• 1+ years of experience in a hotel environment.
• 1+ years of experience in an accounting related position is highly desirable.
• Minimum training required per year as assigned by the company
• Any additional training required by manager

Physical Demands

• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Ability and willingness to wear uniforms and safety shoes.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company’s discretion and on a case-by-case basis.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.

Qualifications

Skills

Preferred

Accounting Expert

Education

Preferred

High School Diploma / GED or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.