Night Auditor

ExplorUS; Hawaii; On-site; USD 42,000 - 54,000; Full time

Job summary

ExplorUS is seeking an overnight Guest Services Attendant to manage front desk operations, including guest check‑in/out, reservations, and nightly audits.

The role requires experience in night audit, strong communication skills, and proficiency with Room Master and MS Office. You will act as Manager on Duty during night hours and ensure safety and ISO guidelines are followed.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum 3 years front desk/room registration experience required.
• Two years Night Auditor/Relief Night Auditor preferred.

Responsibilities

• Audit shift close of all front office staff and complete audit summaries.
• Produce reports and handle cash transactions accurately.
• Maintain and post daily balance of all house accounts; run reconciliations and report to accounting.
• Balance and audit revenue, cashier reports, guest/house accounts, and telephone revenue; prepare reports.

Skills

Communication skills

Interpersonal skills

Independence

Education

High school diploma or equivalent

College degree preferred

Tools

Room Master

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Title: Guest Services Attendant – Night Audit

Reports To: Guest Services Lead/Supervisor

Department: Lodging

Summary of Position: Performing close of day scenarios for the Front Office while performing overnight front desk services.

Responsibilities

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, guest and house accounts, and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Balance, audit for accuracy and transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to assisting in room reservations, guest check‑in/out, answering hotel phone calls, and notifying guests of messages.
• Provide for a safe work environment by following all safety and security programs.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Position Requirements

• This is an overnight position; employee must be able to work independently.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work a variety of day, night, weekend and holiday shifts.
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Knowledge and Experience

• Education: High school diploma or equivalent required. College degree preferred.
• Experience: Minimum 3 (three) years front desk/room registration experience required. Two years Night Auditor/Relief Night Auditor preferred.