Night Auditor

Hampton Inn Gadsden/Attalla I-59; Gadsden (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Attendance bonus

Job summary

Hampton Inn Gadsden/Attalla I-59 is seeking a Night Auditor to oversee overnight front desk operations and perform audit functions for daily transactions. You will provide a single point of contact for guests during night hours and ensure accurate reporting of performance to management.

The role requires attention to detail, strong communication, and the ability to resolve guest issues while maintaining security and operational readiness. On-site commitments apply.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 months related experience preferred.
• Strong attention to detail and communication skills.

Responsibilities

• Ensure guest registration, check-out, and phone service are friendly and professional.
• Perform night audit and daily transaction checks as directed.
• Resolve guest problems and document actions taken.
• Follow night audit checklist and close out nightly accounts.
• Maintain security of entrances and knowledge of hotel services.

Skills

Detail oriented

Excellent communication

Active listening

Service oriented

Complex problem solving

Education

High school diploma or equivalent

Three months of related experience

Tools

PMS software

Job description

Attendance bonus available.

The Night Auditor is responsible for the overnight operations of the Front Desk, ensuring the guests have a single point of contact during those hours, while also performing the audit functions of the hotel's daily transactions, giving ownership and management clear reporting snapshot of performance.

Department

• Front Desk

FSLA Status

• Non-Exempt

Supervisory Responsibilities

• None

Duties/Responsibilities

• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
• Performs front desk staff responsibilities as needed.
• Assists with resolution of guest problems/complaints as needed.
• Follows night audit checklist to ensure completion of all nightly activities and counts down banks at the beginning and end of each shift.
• Monitors and maintains the front desk area and ensures that all exterior entrances are secured for safety and security, and reopening front entrance at the time designated per the hotel's procedure.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
• Posts room charges and taxes to guest accounts
• Reconciles all guest charges and credit card charges and payments, transfers charges and deposits to master accounts, verifies all account postings and balances.
• Tracks room revenues, occupancy percentages, other front office statistics, and transmits the assigned distribution list nightly.
• Prepares summary of cash, check, and credit card activities, summarizing the results of operations for management.
• Knows how to operate PMS, and other front office equipment.
• Verifies all documentation for tax exempt status and corresponding binder which may be audited.
• Provide detailed shift report.
• Stays knowledgeable of fire panel functions and location of water shut off.
• Cleans and sanitizes lobby area, making sure the TVs are on designated stations and at appropriate volume levels.
• Sets up breakfast according to the daily scope and schedule of the hotel.
• Stocks the sundry shop, inventory when requested.
• Monitors and requests reorder of supplies for the Front Desk and Back Office.
• Code invoices for entering into M3 or other applicable accounting software.
• Delivers items to guestrooms as requested.
• Performs any other tasks requested during the overnight shift.
• Follows all OSHA/HAZCOM procedure.
• Wears appropriate brand required uniform and name tag during all scheduled shifts.

Required Skills/Abilities

• Detail oriented and thorough.
• Excellent written and verbal communication skills
• Active listening
• Service Oriented
• Complex problem solving

Education and Experience

• High school diploma or equivalent
• Three months of related experience

Physical Requirements

• Prolonged periods standing and working at a computer screen.
• Must be able to lift and carry up to 25 pounds at a time.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Attendance bonus available.

Source: Purpose Lodging