Night Auditor

Commonwealth Hotels; Greenwood (IN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401(k) with company match

Same-day pay

Vacation, personal days and holidaypay

Hotel, food, and beverage discounts

Job summary

Commonwealth Hotels’ Candlewood Suites Greenwood in Greenwood, Indiana, is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. The role puts you at the forefront of guest check-in/out, reservations and service excellence.

We offer medical, dental and vision benefits, 401(k) with company match, same-day pay, vacation and holiday pay, hotel and dining discounts, online training via Commonwealth University, and various leave

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with computers and hotel reservation or PMS software.
• Ability to handle multiple tasks and maintain accuracy under pressure.

Responsibilities

• Guest check-in and check-out processing in a timely, welcoming manner.
• Manage room reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and special requests to exceed expectations.
• Process payments, deposits, and refunds per hotel policy.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information about services, amenities, and local attractions.
• Resolve guest concerns or complaints, escalating when needed.
• Maintain accurate records of stays and payments in the PMS.
• Upsell rooms and hotel amenities to enhance guest experience.

Skills

Customer service

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

PMS / Property Management System

Reservation software

Job description

Join Team at the Candlewood Suites Greenwood!

Candlewood Suites Greenwood, Indiana is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us

The Candlewood Suites Greenwood is located just off I‑65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We’re proud to have been recognized with a Tripadvisor Travelers’ Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award‑winning team that values your contributions, we would love to have you join us.

Why This Role?

Working as a Candlewood Suites Greenwood, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

What’s In It for You?

• Medical, Dental and Vision benefits
• 401(k) with company match, same‑day pay, and flexible spending accounts
• Vacation, personal days and holiday pay
• Hotel, food, and beverage discounts for personal travel
• Online training courses and Commonwealth University
• Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check‑In and Check‑Out: Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent

• Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or front desk experience (preferred): While entry‑level roles may not require prior hotel experience, familiarity with front desk operations, check‑in/check‑out procedures, or reservation systems is a plus.
• High school diploma or equivalent.

Applicants should have flexibility to work weekends and holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!