Hotel Front Desk

Y-Axis; Kentucky; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Discounted hotel stays

Health insurance

Online training

Job summary

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at Candlewood Suites St. Clairsville, OH. You will greet guests, manage check-in/out, reservations, and payments while delivering friendly, professional service.

Ideal candidates have strong communication skills, experience in hospitality or customer-facing roles, and the ability to multitask in a busy front desk environment. Weekend/holiday availability is preferred.

Qualifications

• Previous experience in customer-facing roles, such as in hospitality or retail
• Strong interpersonal and communication skills are essential
• Familiarity with computers and reservation or PMS systems is preferred
• Excellent verbal and written communication skills for guests and team members

Responsibilities

• Check-in and check-out assistance
• Manage reservations, cancellations, and modifications
• Assist guests with inquiries and special requests
• Process payments and deposits accurately
• Coordinate with housekeeping and maintenance to meet guest needs
• Provide information about hotel services and local attractions
• Upsell rooms and hotel amenities where appropriate
• Maintain accurate guest records in the PMS

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Conflict resolution

Multitasking

Front desk operations

Payment processing

Reservations management

Property management systems (PMS)

Education

High school diploma or equivalent

Job description

Customer Service, Interpersonal Skills, Property Management Systems (PMS), Verbal Communication, Written Communication, Conflict Resolution, Multitasking, Front Desk Operations, Payment Processing, Reservations Management

Hospitality

Description

Join Our Team at the Candlewood Suites St. Clairsville, Ohio!The Candlewood Suites St. Clairsville, Ohio, is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.About Us:Working at the Candlewood Suites St. Clairsville, Ohio, offers numerous benefits, including professional growth within the globally recognized IHG brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. We are proud to build a friendly and supportive work environment at our Candlewood Suites® Saint Clairsville hotel, where having fun and getting the job go hand in hand. Our commitment to excellence has been recognized with a 4th quarter win for Excellence in Guest Service. Conveniently located just off I-70 in the quaint city of St. Clairsville, OH, just west of Wheeling, WV, our hotel is perfectly situated for both corporate and leisure travelers. If you are looking to be part of our team, we would love to welcome you.

Why This Role?

Working as a Part-time Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Previous experience in customer-facing roles, such as in hospitality, retail
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
• Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:https://www.ihg.com/candlewood/hotels/us/en/st-clairsville/hlgcw/hoteldetail [https://www.ihg.com/candlewood/hotels/us/en/st-clairsville/hlgcw/hoteldetail]

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in St. Clairsville, Ohio!

Responsibilities

Manage guest check-in and check-out processes while handling reservations and payment transactions accurately. Coordinate with housekeeping and maintenance departments to ensure guest needs are met and resolve complaints effectively.