Night Auditor

Courtyard by Marriott; Greenville (SC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k

Employee discounts

Job summary

Courtyard Downtown Greenville is seeking an experienced Night Auditor to join our front desk team. The overnight position runs from 11pm to 7am, with full-time hours (about 4 shifts per week) and holidays/weekends availability.

Competitive pay based on experience, plus benefits. Responsibilities include check-in/check-out, processing payments, operating the desk systems, and delivering courteous guest service.

Qualifications

• 1 year: Previous experience as a Front Desk agent in a hotel
• 2 years: Previous experience as a Night Auditor in a brand hotel
• Must be able to speak, read, and understand English.

Responsibilities

• Check-in and checkout guests at the front desk
• Sell hotel services and manage reservations
• Operate computer systems and telephones accurately
• Provide courteous and proactive guest service
• Verify and post room charges for the day so accounts balance by 6:00 a.m.
• Maintain safety and security procedures and report issues promptly

Skills

Night Auditor experience

Front Desk experience

Guest service

English proficiency

Education

High School Diploma

Associates or better

College degree preferred

Tools

Hotel Front Desk Software

Job description

Courtyard Downtown Greenville
50 W Broad St
Greenville, SC 29601, USA

Description

Courtyard by Marriott Greenville Downtown is seeking an experienced Night Auditor. Competitive pay rate is based on experience. Must have open availability for the overnight shift (11pm to 7am), including holidays and weekends. Company benefits include 401k, employee discounts, and much more.

Basic Job Information/Requirements

• Full-time hours available (at least 30 hours per week, typically 4 shifts per week).
• Must be available during the overnight shift (11pm to 7am).

Essential Job Functions

• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Preferred

Associates or better.

Experience

Required

1 year:

Previous experience as a Front Desk agent in a hotel

2 years:

Previous experience as a Night Auditor in a brand hotel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.