Front Desk Agent

Courtyard by Marriott; Greenville (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Travel discounts

Job summary

Courtyard Downtown Greenville at 50 W Broad St seeks friendly Front Desk Agents to join our fast-paced hotel team. You will deliver exceptional guest service and uphold brand standards in a dynamic environment.

We offer competitive pay based on experience and perks such as health, vision, and dental insurance, a 401k, travel discounts, and growth opportunities. Open availability, including weekends and holidays, is required.

Qualifications

• High school diploma or GED required.
• Must be able to speak, read, and understand English.

Responsibilities

• Greet guests warmly, make eye contact, use a positive tone, listen actively and respond appropriately.
• Maximize occupancy and guest satisfaction with selling techniques and accurate information about hotel facilities.
• Maintain cash handling procedures, follow accounting guidelines, safeguard guest keys, and protect guest privacy.
• Coordinate with departments, stay updated on front office activities, operate office equipment, and handle check-ins/check-outs efficiently while following safety protocols.
• Full-time hours (>=30 per week) with flexible evenings, weekends and holidays.

Skills

Guest service

Communication

English fluency

Education

High School diploma

Job description

Courtyard Downtown Greenville
50 W Broad St
Greenville, SC 29601, USA

Description

Courtyard by Marriott in Downtown Greenville is looking for friendly Front Desk Agents to join our vibrant and fast-paced hotel team. We offer competitive pay based on experience, plus great perks like health, vision, and dental insurance, 401k, travel discounts, and more. We're seeking candidates with open availability, including weekends and holidays, who are ready to deliver outstanding guest experiences in a fast-paced, supportive environment.

Essential Job Functions

• Provide exceptional guest service by greeting guests warmly, maintaining eye contact, using a positive tone, actively listening, and responding appropriately.
• Maximize revenue and guest satisfaction by applying effective selling techniques, optimizing occupancy and rates, and delivering accurate information about hotel facilities.
• Follow hotel policies and procedures by maintaining a cash bank, adhering to accounting guidelines, handling guest room keys responsibly, and protecting guest privacy.
• Support hotel operations by coordinating with departments, staying updated on front office activities, operating office equipment, handling check-ins/check-outs efficiently, and adhering to safety protocols.
• Full-time hours available (at least 30 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience / Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: Considered a thought leader on a subject
• Thought Provoking: Capable of making others think deeply on a subject

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Education

High School or better.

Experience

1 year: Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.