Guest Service Agent

Drury Hotels Company, LLC; Grand Rapids (MI); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Paid time off

Job summary

Drury Hotels Company, LLC in Grand Rapids, MI is seeking a part-time Front Desk Associate. You will serve as the friendly face of the hotel, handling check-in/out, guest records, and company program promotions.

You may assist with breakfast service and 5:30 p.m. Kickback, contributing to a warm, efficient guest experience. Applicants should be able to communicate in English, multitask well, and work independently as scheduled.

Qualifications

• Warm and friendly manner when interacting with the public.
• Attention to detail while handling multiple tasks.
• Ability to speak and follow directions in English.

Responsibilities

• Check guests in and out and maintain guest records.
• Promote company programs and handle cash transactions.
• Assist with breakfast setup and 5:30 p.m. Kickback service.
• Provide courteous guest service and resolve issues promptly.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Tools

Cash register

Job description

Part-time hours available for first shift! More hours available for applicant who can also work breakfast!Property Location:Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!Pay: From $18.50 per hourExpected hours: 16 – 24 per weekBenefits:* Employee assistance program* Free parkingWork Location: In person