Night Auditor

Albert Hotel; Fredericksburg (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Night Audit professional to enhance guest experiences at their charming hotel. This role involves managing guest check-ins and check-outs, handling reservations, and ensuring smooth operations during overnight shifts. The ideal candidate will possess strong communication skills, attention to detail, and a passion for hospitality. With competitive wages and benefits, including paid time off and discounts, this opportunity is perfect for those looking to thrive in a supportive environment focused on community and service excellence.

Benefits

Up to 3 weeks paid time off annually

50% discount at most New Waterloo restaurants

401K matching

Paid holidays

Discounts at our shops, hotels, and local partners

Qualifications

• 6+ months of experience in hospitality or service preferred.
• Proficient in administrative duties and computer skills.

Responsibilities

• Support all aspects of the guest experience.
• Check guests in and out confidently and professionally.
• Audit and correct guest charges and postings daily.

Skills

Hospitality Experience

Communication Skills

Multitasking

Attention to Detail

Customer Service

Administrative Skills

Education

High School Diploma or GED

Tools

Reservation Systems

Computer Software

Job description

ALBERT HOTEL is hiring for a NIGHT AUDIT

Albert Hotel is located on a three-acre site at 242 to 248 East Main Street, Fredericksburg, TX. The hotel is tucked away from Main Street behind historic buildings, offering a peaceful escape with quiet sophistication just off bustling Main Street. It features 110 guest rooms, including bunkrooms, suites, and a private house, each with tailored amenities, custom-designed furniture, and extras to make guests feel at home. The property includes three restaurants, a bar, a private dining room, and in-room dining. Guests can enjoy an outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The hotel is also equipped with a 3,600 sq. foot event space, a 1,200 sq. foot mezzanine deck, and an event lawn, making it ideal for hosting events.

What you'll do:

1. Support all aspects of the guest experience
2. Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
3. Check guests in and out confidently, professionally, and personally
4. Accurately and efficiently handle hotel reservations
5. Maintain comprehensive knowledge of hotel availability, rates, and special events
6. Respond promptly to guest comments and concerns, assisting with corrective measures when needed
7. Open, secure, and balance shift banks, verifying all cash, credit card, and room charge transactions
8. Audit and correct guest charges and postings daily
9. Reconcile daily sales activity and close accounts for the next day
10. Prepare and distribute daily reports
11. Maintain accuracy with accounting and billing procedures
12. Answer calls courteously and efficiently, maintaining logs and completing all tasks
13. Possess fluent knowledge of local restaurants, events, attractions, amenities, and directions
14. Maintain open communication with all departments and management to meet hotel needs
15. Collaborate with leadership to set department goals and metrics
16. Assist in supervising overnight team members as applicable

Who you are:

• You have a High School diploma or GED
• 6+ months of related experience in hospitality or service preferred
• Available to work overnight shifts
• Passionate about hospitality
• Proficient in administrative duties and computer skills
• Quick to learn new software programs
• Enjoy building and maintaining relationships
• Excellent at prioritizing and multitasking
• Thorough with strong communication and attention to detail
• Patient and calm under stress
• Have a strong work ethic and can work independently or with a team

BENEFITS

We offer competitive wages and full-time employees enjoy:

• Up to 3 weeks paid time off annually
• 50% discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels, and local partners

New Waterloo is a community-centric independent hospitality company based in Austin, Texas, dedicated to empowering our people and communities, fostering environments with social impact. Our team provides resources, talent, passion, and collaboration to create thoughtful places and thriving businesses.

We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We will accept applications continuously until a suitable candidate is selected for this role.