Night Auditor

Drury Hotels; Fort Snelling Unorganized Territory (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel chain is hiring a Front Desk Agent for their establishment in Minnesota. This entry-level position is critical for providing exceptional guest service and ensuring smooth front desk operations, including check-in/out, cash management, and guest safety. Ideal candidates will possess a strong customer service background, attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Ability to provide courteous and efficient service to guests.
• Willingness to work alone and handle multiple tasks efficiently.
• Thorough knowledge of hotel policies and procedures.

Responsibilities

• Perform front desk operations including guest check-in and cash handling.
• Maintain cleanliness and organization of the front desk lobby area.
• Ensure guest safety and security during overnight hours.

Skills

Customer Service

Attention to Detail

Time Management

English Proficiency

Job description

3 days ago Be among the first 25 applicants

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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