Weekend Hotel Night Auditor: Friday/Saturday 11PM-7AM

University of Wisconsin-Madison - Student jobs; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Night Audit Team Member to join their award-winning hotel. This part-time role is perfect for night owls looking to gain experience in customer service and hospitality. You will be responsible for ensuring a smooth check-in and check-out process for guests, managing nightly operations, and providing exceptional service. Enjoy a supportive work atmosphere with great pay, flexible hours, and fantastic employee discounts. If you are friendly, dependable, and eager to learn, this opportunity is perfect for you!

Benefits

Shift meal discounts

Complimentary DoubleTree cookies

50% discount at Bistro525

50% discount at Starbucks

Paid vacation time after one year

Free on-site parking

Employee discounts at Hilton Hotels

Qualifications

• Friendly personality and willingness to learn the property management system.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Ensure smooth arrival and departure of guests while providing outstanding service.
• Compile and run daily reports and manage nightly hotel operations.

Skills

Customer Service

Attention to Detail

Communication Skills

Organization

Dependable Work Ethic

Tools

Property Management System

Job description

Department Overview:

DoubleTree by Hilton Madison Downtown is a three-time Connie Award winning hotel where we pride ourselves on our strong teamwork and Make It Right mentalities. We truly CARE for our Team Members, Guests, and community and this shows in our daily work and throughout every interaction. Our hotel is conveniently located on the University of Wisconsin campus with an excellent proximity to the Kohl Center, shops and restaurants, and the iconic capitol square. We accommodate Guests who are in town for work, play, and relaxation- so whether they are going to a conference, a concert, or a delicious date night meal, we are committed to ensuring that each Guest feels welcome, valued, and that their stay is a top priority to us.

DoubleTree by Hilton Madison Downtown is a 164 room property with a state of the art fitness center and ample on-site parking. A complimentary shuttle is provided to Guests daily from 7:00 AM-10:00 PM and our on-property restaurant, Bistro525, is a delicious and convenient stop for breakfast, lunch, or dinner.

Anticipated Start Date: 5/12/25

Anticipated Hours Per Week: 16 hours

Schedule:

Training Shifts: These shifts typically happen in the first 4-6 weeks of employment and Team Members should be available to work 2-3 days per week from 7:00 AM-3:00 PM or 3:00 PM-11:00 PM to learn the reservation system and become fully trained as a Front Desk Team Member.

Night Audit Shifts: (Post Training) Consistent weekly shifts of Friday and Saturday from 11:00 PM-7:00 AM

Salary/Wage Range: Hourly $20.00 to $20.00

Number Of Positions: 1

Position Summary/Job Duties:

Front Desk Agent-Night Audit | $20 per hour

DoubleTree by Hilton Madison Downtown is looking to hire a part-time Night Audit Team Member to join our 3-time Connie Award team. Are you a night owl who is interested in working the overnight shift from 11pm to 7am on Fridays and Saturdays? Are you looking for work experience in customer service, hospitality, and/or accounting and auditing OR just looking for a part-time job that fits around your summer school, internship, and/or activity schedule? If you said, “YES!” to any of these, then what are you waiting for? Apply for our open Night Audit position today! This Front Office position comes with great pay, benefits, and ample study time plus the bonus of working in a fun and CAREing atmosphere.

We are looking to hire an overnight Front Desk Team Member who is friendly with a can-do attitude. The Part-Time Night Audit position is a great fit for someone who likes working independently while providing friendly and high-quality service to all guests. The ideal candidate will be interested in starting at the end of this semester (or sooner if desired). No hotel experience, no problem! If you like working with people and ensuring that they have a fantastic stay, we can teach you the rest.

Here at DoubleTree by Hilton Madison Downtown, we strive to ensure that guests, Team Members, and all those who walk through our doors feel welcomed and valued. 100% satisfaction for every stay is our ultimate goal; and we achieve this by creating a CAREing work environment where Team Members feel like family, feel that their daily tasks make a difference, and by providing thorough training to prepare all Team Members for their roles.

Job Duties & Responsibilities:

• Ensure the smooth arrival and departure of all guests
• Make reservations, check guests in and out of the hotel, assist with guest requests, and provide outstanding customer service
• Assist guests with special requests, directions, services, and all other inquiries
• Communicate in a pleasant tone and accommodating manner over the phone, via email, and in-person
• Compile and run daily reports using our property management system
• Conduct end of day procedures and manage nightly hotel operations
• Meet and exceed guest expectations by anticipating their needs, providing local recommendations, and ensuring 100% satisfaction
• Resolve guest issues in a pleasant and timely manner

What is in it for YOU?

• Starting wage of $20 per hour with a raise after 60 days and then annually
• Employees and their friends and family enjoy fantastic discounts at all Hilton Brand Hotels! Imagine… a Florida beach vacation for $45 a night!
• Within walking distance of UW Campus and Downtown Madison
• On and near several bus lines
• Free on-site parking with a secure bicycle rack
• Shift meal discounts so good, you'll think you're eating for free + complimentary DoubleTree cookies to enjoy while working!
• Enjoy a 50% discount off all food items at Bistro525 both on and off the clock
• Enjoy a 50% discount at Starbucks located in the hotel both on and off the clock
• Paid vacation time earned after one year of employment

Qualifications:

Required Skills & Experience

• Ability and willingness to learn and use the property management system
• Friendly and outgoing personality both in-person and on the phone
• Responsibly handle all forms of payment
• Dependable and enthusiastic work ethic
• Strong attention to detail, organization and follow-up abilities

We are looking to hire Night Audit-Front Desk Agents who are friendly with a can-do attitude. No experience, no problem! If you like working with people and ensuring that they have a fantastic time, we can teach you the rest.

Physical Demands: Working overnight shift from 11:00 PM-7:00 AM, standing at desk for 6-7 hours, assisting with luggage and other belongings.

Application Instructions:

Please apply at www.applydtmadison.com or in person at 525 W Johnson Street, Madison, WI 53703. Applications are available at the Front Desk with same-day interviews available Monday-Friday.

Contact:

Org: DoubleTree by Hilton Madison Downtown
Contact: Mary Bergenske-Anderson
Web: www.doubletreemadison.com
Email: [e-mail]