Night Auditor

The Westin Edina Galleria; Edina (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Pet Insurance

Fully vested 401k

Employee Assistance Program

Earned Sick and Safe Time

Holiday Pay (Hourly)

Recognition Program

Marriott Hotel Travel Discounts

Job summary

The Westin Edina Galleria in Edina, MN seeks a Night Auditor to service guests before, during, and after their stay, ensuring smooth check-ins, accurate night-end reports, and high levels of service.

You will prepare reports, handle front desk duties, respond promptly to guest needs, and maintain security and crisis procedures while supporting teamwork and a positive atmosphere.

Qualifications

• Minimum two years’ experience in a Guest Services position with a full-service hotel.
• High School diploma or the equivalent.
• Ability to perform job functions with attention to detail and speed and accuracy.
• Strong computer skills including Microsoft Office and PMS, plus other communication platforms.
• Fluency in English (reading, writing, speaking).

Responsibilities

• Prepare and organize all night audit reports and closing transactions.
• Perform Front Office duties to deliver the ideal guest experience.
• Anticipate guests' needs and respond promptly at all hours.
• Handle check-in/check-out for all guests.
• Maintain guest history records with confidentiality and accuracy.
• Ensure safety and crisis procedures are followed throughout shifts.
• Complete opening and closing checklists and communicate with departments.

Skills

Guest Services

Front Office

Crisis Procedures

Cash Handling

Teamwork

Attention to Detail

English Proficiency

Scheduling

Education

High School Diploma

Tools

PMS Systems

Microsoft Office

Job description

BENEFITSPet InsuranceFully vested 401kEmployee Assistance ProgramEarned Sick and Safe TimeHoliday Pay (Hourly)Recognition ProgramVolunteer InitiativesMarriott Hotel Travel DiscountsPOSITION OVERVIEWThe Night Auditor is responsible for servicing guest needs before, during, and after their stay. They are responsible for the immediate needs of each guest with attention throughout their stay in an effort to provide the highest level of guest satisfaction. The Night Auditor also prepares and organizes end-of-day paperwork and closing transactions.DUTIES AND RESPONSIBILITIESPrepare and organize all night audit reports, including outlet receipts, PMS reports, and all other items required.Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.Responsible for the check-in/check-out of all guests.Maintain the highest quality database of guest history, preferences, and information.Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.Complete opening and closing checklists.Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.Be knowledgeable of the Hotel and surrounding area.Stay current with hotel procedures by attending each pre-shift and departmental meeting set.Ensure standards are maintained at the highest level.Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.Maintain confidentiality of guest information and pertinent hotel data.Keep work area and public areas neat and tidy at all times.Maintain a professional and personable appearance at all times, according to hotel standards.Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.All other duties as requested.QUALIFICATIONSMinimum two years’ experience in a Guest Services position with a full-service hotel.Must have High School diploma or the equivalent.Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.Ability to work effectively with co-workers as part of a team and with minimal supervision.Ability to work independently and with minimal supervision.Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.Good reading, writing, and oral proficiency in the English language.Flexibility to work a varied schedule, which may include weekends and holidays.Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.Ability to stand and for entire shift.Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.