Night Auditor

Home2 Suites East Hanover; East Hanover (NJ); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

PTO accrual

Wages advance 50%

Hotel discounts

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Holiday pay

Health Savings Account

Employee assistance program

Dependent Care FSA

Job summary

Home2 Suites East Hanover is seeking a Night Auditor to oversee overnight hotel operations, including check-in/check-out, revenue posting, and guest interactions. You will manage cash along with registration cards, and assist guests with local information and amenities.

The role requires independent work, a friendly demeanor, and strong English communication. Prior front desk experience and familiarity with MS Office are desirable for success in this position.

Qualifications

• High School Diploma or GED required.
• Proficient in English (spoken, read, write).
• Ability to work independently and in a team.
• Proficient computer skills including MS Office; familiar with brand operating systems.

Responsibilities

• Greet guests and ensure a warm welcome during overnight hours.
• Handle check-ins/check-outs and register guests.
• Register guests to hotel, verify reservations and collect payment details.
• Answer calls and route messages accurately.
• Promote loyalty program and recognize members.
• Anticipate guest needs and respond promptly and politely.

Skills

Customer service

Cash handling

Front desk operations

Microsoft Office

Independent working

Multicultural communication

Education

High School Diploma or GED

Tools

MS Office

Brand operating systems

Job description

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Volunteer Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA