Night Auditor

Sage Hospitality Group; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Night Auditor to ensure accuracy in hotel operations and provide exceptional guest service. The role involves auditing various hotel outlets, responding to guest inquiries, and managing nightly revenue balancing. Join a team dedicated to enriching lives through quality experiences and personal growth opportunities.

Benefits

Medical, dental, & vision insurance

401(k) with employer match

Health savings and flexible spending accounts

Life and AD&D insurance

Employee Assistance Program

Hotel and restaurant discounts

Employee referral bonuses up to $1,000

Qualifications

• Accounting experience preferred but not required.
• Strong communication and guest service skills.

Responsibilities

• Audit, balance, and report on all hotel outlets.
• Respond professionally to guests and handle inquiries.
• Prepare and verify room information, generate daily reports.

Skills

Communication

Guest Service

Education

High school diploma or equivalent

Tools

Computers

Cash Registers

Calculators

Job description

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Shinola Hotel is seeking a Night Auditor to create timeless memories and quality experiences for guests and associates alike.

The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, creating unforgettable experiences.

We are looking for independent thinkers—those who harness their entrepreneurial spirit to break preconceived notions. We welcome risk-takers and creative spirits alike, recognizing that your success is about who you are, not just the work you do. We invest in your personal and professional growth. Consider joining us!

Responsibilities include:

• Audit, balance, and report on all hotel outlets (food and beverage, front desk, gift shop, etc.) to ensure accuracy, follow policies, and prevent fraud.
• Respond professionally and courteously to guests, providing accurate information and services.
• Handle reservations, inquiries, and guest concerns via phone and in person.
• Audit, balance, and report on food and beverage cash and credit operations, including checks, deposits, and postings.
• Audit, balance, post, and report on front desk activities, including room charges, phone calls, and adjustments.
• Prepare and verify room information, generate daily reports, and manage nightly revenue balancing.
• Greet guests, complete check-in/check-out procedures, and ensure guest satisfaction.
• Operate PBX equipment for calls, wake-up services, and guest paging.
• Perform duties of a Front Desk Clerk, including express checkouts.

Qualifications:

• High school diploma or equivalent.
• Accounting experience preferred but not required.
• Ability to operate computers, cash registers, and calculators.
• Strong communication and guest service skills.
• Moderate hearing and excellent vision for CRT screens.
• Good literacy for reading reports and numbers.

Physical Demands:

• 90% standing, frequent bending/kneeling, reaching all hotel areas.
• Occasional lifting up to 25 lbs.

Work Environment:

• Indoor, climate-controlled setting with prolonged standing.

Benefits include:

• Medical, dental, & vision insurance.
• 401(k) with employer match.
• Health savings and flexible spending accounts.
• Life and AD&D insurance.
• Employee Assistance Program.
• Hotel and restaurant discounts.
• Employee referral bonuses up to $1,000.

Additional Details:

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Management and Manufacturing.
• Industry: Hospitality.