Overnight Agent/Night Auditor - Sheraton Detroit Metro Airport

Remington Hotels; Romulus (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Romulus is seeking a dedicated Front Office Auditor to manage daily audit functions, ensure accuracy in postings, and provide exceptional customer service. The ideal candidate will thrive in a team environment and be committed to delivering great experiences for guests.

Qualifications

• High work ethic and self-initiative required.
• Ability to work varying schedules, including nights and weekends.

Responsibilities

• Perform daily audit functions for front office and outlets.
• Ensure accurate room and tax postings.
• Handle front desk functions including check-ins and payments.

Skills

Attention to Detail

Teamwork

Customer Service

Job description

Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Qualifications

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!