Night Auditor $750 Hiring Bonus

Spire Hospitality; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking a Night Auditor to provide exceptional service to guests during their stay. This full-time role includes responsibilities such as preparing financial reports, managing guest check-ins, and ensuring seamless operations overnight. With a strong emphasis on guest satisfaction, the ideal candidate will have a background in hotel services and accounting operations. A comprehensive benefits package is offered, including a sign-on bonus for qualified applicants.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Hotel Discounts

Wellness Programs

Sign-on Bonus

Qualifications

• 1-year experience as a Guest Services Agent required.
• Hotel experience preferred.
• CPR/First Aid Certification.

Responsibilities

• Deliver unparalleled service and respond to guest requests.
• Prepare daily Food & Beverage revenue reports.
• Conduct check-ins and check-outs efficiently.

Skills

Attention to Detail

Customer Service

Mathematical Skills

Education

High School Diploma

Tools

MS Suite

Job description

Description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package including EARLY PAY OR EARNED WAGE ACCESS, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical illness or accident coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more! If you have at least 3 months of PEP experience, you will receive a $750 sign-on bonus!

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs.
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift.
• Primarily standing for the majority of the shift.

Qualifications:

Education: High school diploma or its equivalent.

Experience:

• Hotel experience preferred.
• 1-year experience as a Guest Services Agent required.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting.
• Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel.
• CPR/First Aid Certification.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.