Night Auditor

hyatt; Dallas, Fort Worth (TX, TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates

Medical, Dental, Vision, and Insurance

401(k) with company match

Seven paid holidays

Paid Time Off

Family bonding leave

Personal development reimbursement

Job summary

Hyatt Regency DFW at Terminal C in Dallas is seeking an Overnight Front Office Agent to welcome guests, manage registration and checkout, and handle payments with a focus on exceptional service. The role also oversees designated night audit tasks and supports the Front Office during overnight hours to ensure smooth operations.

The ideal candidate excels in guest service, can work independently, and remains calm under pressure in a fast-paced hospitality environment.

Qualifications

• Previous hotel front desk experience required; Hyatt or luxury hospitality experience preferred.
• Strong customer service orientation and ability to deliver exceptional guest experiences.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to stay calm, professional and solutions-oriented during guest concerns.
• Comfortable working independently during overnight hours.
• Proficient with computer systems and hotel management software.
• Must be authorized to work in the United States.

Responsibilities

• Greet and register guests in a friendly and professional manner.
• Process guest check-ins, check-outs, and payment transactions.
• Respond promptly to guest requests and inquiries.
• Promote hotel services, amenities, and special offerings.
• Complete assigned night audit functions and reporting.
• Ensure accuracy of financial transactions and guest accounts.
• Maintain a safe, secure, and welcoming environment during overnight operations.
• Communicate effectively with hotel departments to support guest needs.

Skills

Front desk experience

Hospitality experience

Customer service

Communication skills

Job description

Hyatt Regency DFW is conveniently located inside Terminal C at DFW Airport and features 811 guestrooms and 90,000 square feet of meeting and event space. We are looking for service-focused individuals who bring energy, personality, and a passion for hospitality to every guest interaction.

Join a dynamic team at one of the premier hotels in the Dallas-Fort Worth area and become part of a company consistently recognized as one of the best places to work. If you enjoy creating memorable guest experiences and thrive in a fast-paced environment, we'd love to meet you!

Schedule

Candidates must have open availability and be able to work weekdays, weekends, holidays, and during peak business periods as needed. Schedule Ranges from 12pm to 8am.

About the Role

As a Front Office Agent (Overnight), you will be the face of Hyatt and play a key role in creating exceptional guest experiences. This highly visible position is responsible for welcoming guests, managing the registration and checkout process, processing payments, and providing information about hotel services and amenities.

In addition, this role performs and oversees designated night audit responsibilities while helping ensure the smooth operation of the Front Office during overnight hours. The ideal candidate is professional, dependable, customer-focused, and comfortable working independently while delivering outstanding service.

Key Responsibilities

• Greet and register guests in a friendly and professional manner
• Process guest check-ins, check-outs, and payment transactions
• Respond promptly to guest requests and inquiries
• Promote hotel services, amenities, and special offerings
• Complete assigned night audit functions and reporting
• Ensure accuracy of financial transactions and guest accounts
• Maintain a safe, secure, and welcoming environment during overnight operations
• Communicate effectively with hotel departments to support guest needs

• Previous hotel front desk experience required; Hyatt or luxury hospitality experience preferred.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Strong interpersonal, verbal, and written communication skills.
• Ability to remain calm, professional, and solution-oriented when handling guest concerns and difficult situations.
• Proven de-escalation and conflict-resolution skills.
• Strong attention to detail with the ability to accurately manage guest accounts, payments, and overnight audit responsibilities.
• Comfortable working independently and making sound decisions during overnight hours.
• Ability to multitask and thrive in a fast-paced, guest-focused environment.
• Proficient in computer systems and able to learn hotel management software.
• Ability to stand and move throughout the shift for extended periods of time.
• Reliable attendance and punctuality are essential.
• Must have open availability and be able to work overnight shifts, including weekends, holidays, and peak business periods.
• Must be authorized to work in the United States.

Why You’ll Love Working Here

We offer a comprehensive benefits package, including:

• Complimentary room nights at Hyatt hotels
• Discounted and Friends & Family room rates
• Medical, Dental, Vision, and Prescription Insurance after 30 days for eligible full-time colleagues
• Life and Disability Insurance
• 401(k) with company match
• Seven paid holidays and generous Paid Time Off
• Paid Family Bonding Leave and Adoption Assistance
• Personal Development Reimbursement Program

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.