Night Auditor

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

Penn Entertainment is seeking a Front Desk Overnight Associate at its property in Council Bluffs, IA. You will oversee front desk operations overnight, handle check-ins/outs, and ensure guests receive fast, friendly service while resolving issues as they arise.

The role requires strong organization, effectiveness under pressure, and the ability to deliver excellent guest experiences. Knowledge of local events is a plus, and the position is typically on-site with opportunities for growth within

Qualifications

• Experience in hotel front desk operations preferred.
• Strong organizational and time-management skills.
• Ability to interact courteously with guests and handle inquiries.

Responsibilities

• Manage overnight Front Desk operations.
• Oversee guest check-in and check-out processes.
• Monitor lobby volume to ensure fast, friendly service.
• Resolve guest issues and complaints promptly and courteously.
• Perform the night audit for date roll.
• Keep up-to-date knowledge of hotel, local events, and area information.

Skills

Customer service

Organization

Time management

Tools

Microsoft Office Suite

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for Front Desk operations overnight.
• Oversees customer check-in/check-out.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night Audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.

BRING US YOUR BEST.

• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, Publisher, Outlook).
• Highly organized and detail oriented.
• Uses time efficiently and effectively to manage priorities.
• Ability to work at a fast pace with a sense of urgency.
• Outgoing personality and demonstrate friendliness and enthusiasm.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Follow us.

Equal Opportunity Employer

STARTING SALARY

16.00