Night Auditor

Crestline Hotels and Resorts; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player seeks a Front Desk Night Clerk to be the face of the hotel during overnight shifts. This role is crucial for maintaining guest satisfaction, managing financial transactions, and ensuring the smooth operation of hotel services. If you have a knack for customer service and enjoy working in a dynamic environment, this position offers an exciting opportunity to be part of a dedicated team, ensuring every guest feels welcomed and valued. Join a company that values diversity and provides equal opportunities for all applicants.

Qualifications

• Minimum one year of experience in a hotel role.
• Ability to work overnight shifts from 11 pm to 7 am.

Responsibilities

• Handle check-ins and check-outs while ensuring guest satisfaction.
• Manage nightly accounting and assist housekeeping needs.

Skills

Customer Service

Cash Handling

Basic Computer Skills

Problem Solving

Education

High School Diploma or GED

Tools

Property Management System (P.M.S.)

Job description

The Front Desk Night Clerk serves as the ambassador to the hotel, handling check-ins and check-outs, answering calls, and upholding Guest Service Standards. Responsibilities include nightly accounting and assisting housekeeping needs during the midnight shift. The role involves computing, classifying, and recording financial data to maintain accurate records, and verifying figures related to business transactions.

Key Duties & Responsibilities :

• Resolve guest complaints to ensure satisfaction.
• Maintain comprehensive knowledge of hotel features, room types, rates, availability, and scheduled activities.
• Monitor cleanliness and organization of work areas.
• Manage the bank, including pickup, counting, and securing funds.
• Record pertinent information in the log book daily.
• Process currency exchanges, payments, adjustments, rebates, paid outs, and credits.
• Operate and secure the Property Management System (P.M.S.).
• Verify and correct the Room Rate Report.
• Post and audit banquet charges.
• Reconcile telephone and miscellaneous accounts.
• Back up computer system files.
• Ensure all checks are closed, and manage POS system checks.
• Generate and distribute end-of-day reports for Food & Beverage and housekeeping.
• Audit cashier work and resolve discrepancies.
• Verify package postings on house accounts.
• Input sales figures into the PMS and reconcile accounts.
• Run room and tax verification reports.
• Close POS after balancing all accounts.
• Run end-of-day and backup reports, distributing as needed.
• Prepare express check-out folios.
• Brief relief staff and review the night audit checklist.
• Restock printers and handle deposits.
• Coordinate with the oncoming supervisor on ongoing tasks.
• Document maintenance needs and attend departmental meetings and training.

Education and Experience :

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Ability to work overnight shifts from 11 pm to 7 am.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.