Night Auditor

Brandt Hospitality Group; City of Poughkeepsie, Northern (NY, KY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

401(k) with immediate match

Hotel Discounts Worldwide

Employee Discounts

Job summary

Brandt Hospitality Group seeks a Night Auditor to oversee overnight hotel operations and revenue reconciliation, ensuring guests are checked in/out smoothly and transactions are processed accurately.

The role requires independent work, attention to detail, and strong guest service skills to maintain security and high standards during the night shift.

Qualifications

• High school graduate or GED.
• Knowledge of front desk operations and guest services.
• Ability to communicate effectively in English; multilingual ability helpful.

Responsibilities

• Greet and welcome guests at arrival.
• Handle check-in/check-out and kiosk operations.
• Register guests and verify reservations and payments.
• Answer calls and route messages with accuracy.
• Promote brand loyalty program and recognize members.
• Anticipate guest needs and respond promptly and politely.
• Resolve guest complaints or escalate as needed.
• Manage cash drawer and daily transactions.
• Maintain accurate guest records and reservation cards.
• Process market and retail transactions for guests.
• Provide information about hotel facilities and local attractions.
• Restock and manage market inventory.
• Handle confidential guest information with integrity.

Skills

Front desk operations

Cash handling

Customer service

MS Office proficiency

POS systems

Education

High School Diploma or GED

Tools

Microsoft Office

POS systems

Job description

As Night Auditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA