Night Auditor

TPG Hotels & Resorts; Chatham (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurances

401(k) Retirement Plan with Company Match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels & Resorts is seeking a Night Auditor to manage financial and administrative activities during the night shift. Responsibilities include processing guest check-ins, reconciling accounts, and preparing nightly reports. The ideal candidate will have experience in hotel front office operations and strong organizational skills.

We offer comprehensive benefits for full-time employees like health, dental, vision insurances, and amazing hotel discounts. This position requires a detail-oriented team player who works well independently.

Qualifications

• 1 year of guest services experience required.
• Physical work requiring extended standing and lifting up to 50 lbs.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process check-ins and check-outs for guests during night hours.
• Compile and distribute daily reports to various departments.
• Monitor the hotel premises ensuring safety and security.

Skills

Hotel front office operations

Communication

Problem-solving

Microsoft Office

Education

High School Education or equivalent experience

Tools

Hotel management software

Job description

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

• Guest Services:
  • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations:
  • Process check-ins and check-outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping:
  • Post charges, payments, and adjustments to guest accounts accurately.
  • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
• Security and Safety:
  • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
  • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills and Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time Employees

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Qualifications

• 1 year: Guest services experience required.

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.