Night Auditor

Theballantyne; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

Theballantyne in Charlotte, NC is seeking a Night Auditor to ensure smooth overnight hotel operations. You will reconcile finances, process guest check-ins/outs, and maintain hotel systems.

Key duties include balancing daily revenue, auditing accounts and card charges, generating daily reports, monitoring security, and delivering excellent guest service while coordinating with the Front Office team. Ideal candidates bring experience in hospitality, strong accounting knowledge, and proficiency

Qualifications

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.
• Strong understanding of financial principles and accounting practices.
• Proficiency in hotel property management systems (PMS).
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Balance daily revenue and expenses.
• Reconcile guest accounts and credit card charges.
• Prepare and analyze daily reports.
• Ensure accurate and timely financial reporting.
• Check in and check out guests.
• Assist guests with inquiries and requests.
• Resolve guest complaints and issues in a timely and professional manner.
• Provide excellent customer service.
• Update and maintain hotel systems and software.
• Troubleshoot system issues and errors.
• Back up and secure important data.
• Monitor security cameras and alarms.
• Conduct regular property inspections.
• Respond to security incidents as needed.

Skills

Hospitality experience

PMS proficiency

Financial principles

Attention to detail

Communication skills

Teamwork

Flexible hours

Problem-solving

Education

High school diploma or GED

Tools

Vision One

Galaxy

Lightspeed

RTP

Job description

Job Description

Night Auditor - NGHTAUDT

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operatin g a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts help s us achieve greater results and thrive.

Job Overview

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. You will be responsible for a variety of tasks, including financial reconciliation, guest services, and system maintenance.

Key Responsibilities:

• Financial Reconciliation:

• Balance daily revenue and expenses.

• Reconcile guest accounts and credit card charges.

• Prepare and analyze daily reports.

• Ensure accurate and timely financial reporting.

• Guest Services:

• Check in and check out guests.

• Assist guests with inquiries and requests.

• Resolve guest complaints and issues in a timely and professional manner.

• Provide excellent customer service.

• System Maintenance:

• Update and maintain hotel systems and software.

• Troubleshoot system issues and errors.

• Back up and secure important data.

• Security:

• Monitor security cameras and alarms.

• Conduct regular property inspections.

• Respond to security incidents as needed.

Qualifications:

• Previous experience in a hotel or hospitality setting, preferably as a front desk agent or night auditor.

• Strong understanding of financial principles and accounting practices.

• Proficiency in hotel property management systems (PMS).

• Excellent attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Strong problem-solving and decision-making skills.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours, including nights and weekends.

Perks & Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

Education

• High school diploma or GED

Skills and Experience (Essential)

• At least 18 years of age

• Basic computer skills

• Must be able to read, communicate effectively and have superb interpersonal skills

• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)

• Work experience in the hospitality or restaurant industry

• Experience with programs such as Vision One, Galaxy, Lightspeed or RTP

• Communication in other languages is helpful