Night Auditor

Raines Co.; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Raines Co. is seeking a Manager to oversee hotel operations, focusing on exceptional customer service, team leadership, and efficiency in front desk activities. This role requires experience in hotel management and strong interpersonal skills to maintain a welcoming environment for guests. Join a family-oriented culture with opportunities for career advancement and a commitment to diversity and inclusion.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points based bonus

Daily pay

Employee referral bonus program

Qualifications

• Three years of hotel guest services or related management experience.
• Strong knowledge in customer service standards and various software applications.

Responsibilities

• Leads hotel operations, primarily front desk management.
• Implements customer service standards and trains staff.
• Assists as Manager on Duty in absence of General Manager.

Skills

Customer service

Use of property management systems

Leadership

Education

High school diploma or GED

Job description

Raines Co. - Your Future is Now

Position Summary:Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and procedures are being followed. Leads specific team(s) while assisting with meeting or exceeding property goals.

We offerMedical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• Has a high standard of customer service and implements these standards on property.
• Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Serves as Manager on Duty in absence of the General Manager

Education

High school diploma or GED

Experience

Three (3) years previous hotel guest services, front desk, housekeeping or related management experience.

Hours required

Scheduled days and time vary based on hotel needs. May be required to work weekends and holidays.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.