Night Auditor

Raines Company; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a dedicated Night Auditor to maintain customer service excellence and efficient hotel operations. This role covers front desk duties and involves supervising teams while promoting their career progression within a family-oriented culture. Ideal candidates will bring three years of relevant experience and a high school diploma or GED, along with strong computing skills.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points-based bonus

Daily pay

Employee Referral bonus program

Opportunities for career advancement

Qualifications

• 3 years of hotel guest services or front desk experience is required.
• High school diploma or GED is necessary.
• Proficient in computer applications related to hotel management.

Responsibilities

• Manage front desk duties and maintain high customer service standards.
• Serve as Manager on Duty in the absence of the General Manager.
• Lead specific teams to achieve property goals.

Skills

Customer Service

Proficiency with computer software applications

Education

High school diploma or GED

Tools

Property management systems

Reservation systems

Job description

Join to apply for the Night Auditor role at Raines Company

Position Summary: Supports the successful execution of all operations in the hotel departments, primarily responsible for front desk duties, while other departments may be included. Ensures that standards and procedures are followed. Leads specific team(s) and assists in meeting or exceeding property goals.

We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and opportunities for career advancement within a winning culture recognized for rewarding excellence.

Established in 1988 as a family-owned business, Raines has grown into a fully integrated development, management, and investment company, owning and operating leading hotel brands and boutique hotels. We maintain a family-oriented culture focused on building relationships with our associates, partners, and communities.

Essential Job Functions:

• Maintain high standards of customer service and ensure these are implemented on property.
• Proficiency with computer software applications, property management systems, and reservation systems.
• Translate goals related to guest tracking and productivity to the team.
• Serve as Manager on Duty in the absence of the General Manager.

Education: High school diploma or GED.

Experience: Three (3) years of hotel guest services, front desk, housekeeping, or related management experience.

Hours Required: Vary based on hotel needs; may include weekends and holidays.

Equal Opportunity Employer: Raines is committed to diversity and inclusion, prohibiting discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics. Reasonable accommodations may be provided for individuals with disabilities.

This summary outlines primary responsibilities and qualifications. The job description may include additional duties or qualifications now or in the future. Pre-employment background checks are required.